Private Hosting

VPS – Terms

1. Scope of Service

The VPS service is provided exclusively to business customers (B2B). By placing an order, the customer confirms that the purchase is made in the course of business activity.

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2. Contract Duration

Minimum contract term: 12 months.
Available billing options:

• 12 months (standard price)
• 24 months (-5%)
• 36 months (-10%)

Payment is required in full upfront.

No early termination or refund is available.

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3. Deployment

Deployment is performed within up to 48 hours after payment confirmation.
In most cases, provisioning is completed within minutes.

Confirmation details are sent via email.

No guaranteed SLA deployment window is provided.

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4. Acceptable Use

Strictly prohibited:

• Spam distribution
• Phishing activities
• Malware hosting or distribution
• DDoS attacks
• Unauthorised network scanning
• Cryptocurrency mining
• Illegal content hosting

Violation may result in immediate suspension without refund.

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5. Abuse Handling

If a formal abuse complaint is received:

• Administrative handling fee: £45
• Immediate suspension may occur
• Customer must resolve the issue before reactivation

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6. Reinstallation

Optional server reinstallation fee: £20 per request.

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7. Backup & Data Responsibility

The customer is fully responsible for:

• System configuration
• Security updates
• Firewall settings
• Data backups

Provider-side backups, if available, do not guarantee data recovery.

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8. Liability

PIVIWebsite Ltd shall not be liable for:

• Data loss
• Indirect business loss
• Service interruptions beyond reasonable control

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9. Governing Law

This agreement is governed by the laws of England and Wales.